Technology Services

The goal of Technology Services is to provide technology to support, enhance, and manage student learning, assist with the delivery of the learning environment, and ease the administration of that environment to maximize the learning experience. Technology shall be utilized as a tool to enhance, enrich, and facilitate the learning experience.

To achieve this mission, Technology Services endeavors to provide appropriate technologies that enable faculty to teach more effectively, students to learn more successfully, and staff to do their work more efficiently.

The HSU Help Desk is your primary contact for all technology related needs. We are located in the Richardson Library 1st floor and we welcome walk-ins. We are open:

  • Monday through Thursday: 7:30 a.m.-7 p.m.
  • Friday 7:30 a.m.-5 p.m.
  • Saturday 1 p.m.-5 p.m.
  • Sunday 3 p.m.-7 p.m.

If support staff is unavailable call 325-670-1288, please leave a voicemail with as much detail as possible regarding your issue/technology need. This will automatically generate a request in the ticketing system.

Or, by emailing the Help Desk at helpdesk@hsutx.edu from your HSU e-mail account, a request will be automatically generated in the ticketing system. When submitting a technology request/issue, please provide as much detail as possible. Include error messages (if applicable).

There is a self-service kiosk PC located in the Sandefer Memorial 3rd Floor Lobby that can be used to go through the Reset Password Process in HSU Central.

Do you need help with a non-HSU owned Personal Computer?

We can help with virus/malware removal in most cases. Here is a list of some of the tools we use…

For hardware issues, we will refer you to:
Apollo Computers
4090 S. Danville Dr.
325-672-6373

We recommend that you verify that your PC has a current Antivirus application installed. Just look in the System Tray (small icons near the time display) for an Antivirus application. Open your antivirus and make sure it is current.

HSU Credentials (Username & Password)

Your HSU Credentials are automatically generated when you’re accepted into HSU. The following services utilize the same credentials:

  • HSU Central
  • Canvas
  • HSU e-mail
    • Please note that your HSU e-mail address may be different from your username.
  • Lab computers
  • HSUWireless & HSUOpenRange

To change your password, log in to HSU Central. Under the Self Service section in the right column, click on Students > User Account > Change Password.

Entering the incorrect username and password 3 times will lock out your HSU wireless access. Access is restored after 30 minutes. If you require immediate assistance, please contact the Help Desk.

Lost username & password

  1. Go to HSU Central landing page: http://www.hsutx.edu/hsucentral/ and click on “Can’t access your account?” in the column on the right.
  2. Enter your Last Name, full social security number and HSU ID number then click “Submit”. (Your username will be displayed on the screen.)
  3. Select your e-mail address from the drop-down menu then click “Submit”.
  4. Look for the password reset email in your inbox.

If your e-mail address is not listed in the drop-down menu, please contact the Registrar’s office to change the listed e-mail address.

If you require immediate support, drop by the Help Desk with your HSU ID card to reset your username and password.

HSU Office Computers

SPSS and the Adobe suite are available for installation on campus computers upon request at no extra charge to the department. To request a package or software, e-mail the Help Desk (help@hsutx.edu).

Personal Computers

Microsoft Office
Microsoft Office 365 is now available free for all current students, faculty, and staff at Hardin-Simmons University.

  1. Go to www.office.com and click on “Sign in” at the upper right-hand corner.
  2. Under the E-mail or phone field, type in your username followed by @hsutx.edu (i.e. jsmith@hsutx.edu). Do not use your e-mail address.
  3. In the password field, type in your HSU password.

Discounted Software
VarsityBuys has a wide selection of discounted software available for current students, faculty, and staff. Windows 10 is also free for current students via VarsityBuys.

Loaner Equipment

The Help Desk has a limited quantity of loaner equipment available for faculty and staff.

Loaner equipment options available are:

  • Laptops
  • Projectors
  • Presenters
  • Webcams

Working with Printers

Printing issues
Many PC and printing issues can be resolved by powering the PC and Printer off, waiting 10-15 seconds and then powering them back on.

Toner/ink
Toner/ink for all HSU printers is now being shipped directly to you from Hewlett Packard through the HSU Post Office.

If you have a locally attached printer, please **call Hewlett Packard (HP) and request toner/ink when your printer indicates that you need to order.

For network printers, HP should automatically ship toner/ink to the designated person. You can **call HP if you do not receive the toner/ink before it is needed and they will ship it to you.

**Call Hewlett Packard at 800-261-0291. HP will ask you for the printer ID number from the Blue sticker that was previously affixed to the printer.

This is an example of what the stickers look like…

 

If your printer does not have one of these stickers on it, please email details about the printer (Location, Model etc.) tohelpdesk@hsutx.edu.

Please watch for the shipments from HP and store them near the printer when they arrive.

Below is an example of what the shipping label will look like…

Printer ID 802014
Make HP
Model HP CP4025dn
Item(s) CE261AC
Serial Number JPDCF5V0V4
————————————————–
DirectionsToPrinter
Hunter Hall room 113 – Development – Mendy Huddleston

Empty toner cartridges can be shipped back to HP using the Return Shipping Label that comes in the box with the new toner cartridge. Look for the recycle packet that reads “HP Planet Partners”.

Empty ink cartridges can be placed in an approved recycling bin for ‘Plastics’.

Off-Campus Computer Access (VPN)

VPN + Remote Desktop allows you to access programs and files on your office computer from off-campus.

Download Cisco AnyConnect: To check if Cisco AnyConnect is installed, use the Search at the bottom of the “Start” menu and search for Cisco AnyConnect.

If it is not installed, go to https://remotevpn.hsutx.edu and log in with your username and password. Cisco AnyConnect will download and install a VPN client after Java has been verified. You are now connected to HSU through VPN. You can find Cisco AnyConnect in the system tray (by default, this is located at the bottom right corner of the screen).

If the automated download does not work, click on the “Windows Desktop” link to download an installer package. Then double-click on the downloaded file and follow the prompts to install Cisco AnyConnect.

Run Cisco AnyConnect from the Start Menu. A new icon will appear in the system tray (by default, this is located at the bottom right corner of the screen).

Under ‘Ready to connect’, type in remotevpn.hsutx.edu, click ‘Connect’ then enter your username and password. Click ‘Accept’ and you are now connected to HSU through VPN.

Access Request

New Hire / Student Worker / Graduate Assistant / Intern
If there is a new faculty, staff, student worker, graduate assistant or intern, who requires access to the following services, please send an email to helpdesk@hsutx.edu and include the person’s name and ID number along with the service(s) they will need. These services include:

  • Lync (Skype for Business) / phone access
    • Inform the Help Desk of specific Phone Numbers/Response Groups, if applicable
  • S: drive folders
    • Specify which folders they will need access to
  • Raiser’s Edge (RE)
  • Colleague
  • CBORD

New faculty, staff, and students cannot request access for themselves. All access requests need to be emailed by the Supervisor.

Discount Programs

Hardin-Simmons is dedicated to providing “State-of-the-Art” Technology for its students. HSU’s goal is to offer the “Latest & Greatest” technology with the most functionality, offering every tool necessary for all classes and projects.

A majority of the campus computer labs are the latest Windows builds. The Frost Art Center’s computer lab contains Apple’s iMac for the students to use.

Computer Lab Hours

Abilene Hall

The Gilman Lab is available for classes only. Scheduling is handled by the Department of Education. The Writing Center and Language Lab are available to students at the hours listed below.

Room 204
Haggerton Language Lab
24 computers, Lab Phone: x5763
Scheduling & questions contact: The Dept. of Foreign Languages
M: 4pm-8pm
T: 8am-9:15am; 4:30pm-8pm
W: 4pm-6pm
Th: 12pm-3pm; 4pm-8pm
F: 1:30pm-3pm
Room 310
Gilman Education Technology Lab
22 computers, Lab Phone: x1289
Scheduling & questions contact: The Dept. of Education
Reserved for Classes
Room 313
The Writing Center
6 computers, Lab Phone: x1483
M: 9am-12pm; 1pm-5pm; 7pm-9pm
T: 2pm-5pm; 7pm-9pm
W: 1pm-5pm; 7pm-9pm
Th: 9am-12pm; 2pm-5pm

Caldwell Music Hall

Lacewell Techonology Music Lab is reserved for use by students in the Music Department.

Room 208
Lacewell Technology Music Lab
11 computers
Scheduling & questions contact: School of Music
M: 4pm-10pm
T-W: 6pm-10pm
Th-F: 4pm-7pm

Frost Center for the Visual Arts

The Art Lab is powered by Apple iMacs and is reserved for students in the Art and Communication programs.

Room 216
Art Lab
16 iMacs, Lab Phone: x1514
Scheduling & questions contact: The Dept. of Art
M: 12:30pm-2:20pm; 5pm-6pm; 9pm-12am
T/Th: 1:30pm-4pm; 9pm-12am
W: 12:30pm-2:20pm; 5pm-12am

Johnson Building

Johnson 104 is the primary open lab made available to all students. The additional labs located in the Johnson Building are reserved for instruction.

Room 104
Open Lab
28 computers, Lab Phone: x1522
Scheduling & questions contact: The Kelley College of Business
M-Th: 2:30pm-12am
F: 12pm-5pm
Sat: 10am-7pm
Sun: 3pm-12am
Room 105
Teaching Lab
33 computers, Lab Phone: x1174
Scheduling & questions contact: The Kelley College of Business
Reserved for classes. Available if JB104 is filled to capacity.
Room 202
Computer Science/Linux Lab
16 Computers
Scheduling & questions contact: The Kelley College of Business
Reserved for Computer Science Classes.
Third Floor
5 computers
Scheduling & questions contact the Kelley College of Business
Available any time the Johnson Building is open.

Logsdon School of Theology

There is a small lab available to students currently enrolled in the Department of Theology.

Room 136
4 computers
Scheduling & questions contact: Logsdon Seminary.
M-F: 8am-5pm

Mabee Complex

This lab is reserved for students enrolled in the Physical Therapy program.

Room 115
10 computers
For additional information contact: The Department of Physical Therapy
M-F: 8am-5pm

Moody Center

The basement lab is made available to all students anytime Moody Center is open. Please check with the facilities office (x1327)for extended hours and holiday hours.

2nd Floor Lobby
12 computers
When Moody Center is Open

Richardson Library

Computers are available any time the Library is open. Phone: (325) 670-1241. 40+ computers available on all floors(1, 2, and 3)

Summer: M-W: 8am-6pm
Th-F: 8am-5pm
Sun: 2pm-5pm
Semester: M-Th: 7:30am-12:00am
F: 7:30am-5:00pm
Sat: 1:00pm-5:00pm
Sun: 3:00pm-12:00am

Sid Richardson Science Center

Basement
8 computers, Lab Phone: x1556
Scheduling & questions contact: The Dept. of Math
M-F: 8am-5pm
Room 222
12 computers, Lab Phone: x5862
Scheduling & questions contact: The Dept. of Geology and Environmental Sciences
M-F: 8am-5pm