Technology Services

The goal of Technology Services is to provide technology to support, enhance, and manage student learning, assist with the delivery of the learning environment, and ease the administration of that environment to maximize the learning experience. Technology shall be utilized as a tool to enhance, enrich, and facilitate the learning experience.

To achieve this mission, Technology Services endeavors to provide appropriate technologies that enable faculty to teach more effectively, students to learn more successfully, and staff to do their work more efficiently.

The HSU Help Desk is your primary contact for all technology related needs. We are in the Richardson Library 1st floor and we welcome walk-ins.

We are open:

  • Monday through Friday: 8 a.m.-5 p.m.

If support staff is unavailable call 325-670-1288, please leave a voicemail with as much detail as possible regarding your issue/technology need. This will automatically generate a request in the ticketing system.

Or, by emailing the Help Desk at helpdesk@hsutx.edu from your HSU e-mail account, a request will be automatically generated in the ticketing system. When submitting a technology request/issue, please provide as much detail as possible. Include error messages (if applicable).

HSU Student Computer Recommendations

Do you need help with a non-HSU owned Personal Computer?

We can help with virus/malware removal in most cases. Here is a list of some of the tools we use…

For hardware issues, we will refer you to:
Apollo Computers
4090 S. Danville Dr.
325-672-6373

We recommend that you verify that your PC has a current Antivirus application installed. Just look in the System Tray (small icons near the time display) for an Antivirus application. Open your antivirus and make sure it is current.

HSU Credentials (Username & Password)

Your HSU Credentials are automatically generated when you’re accepted into HSU. The following services utilize the same credentials:

Please note that your HSU e-mail address may be different from your username.

  • Lab computers
  • HSUWireless

Forgot username & password

  1. Go to HSU Self Service
  2. Click on “Forgot your user name or password ?” at the bottom of the login area.
  3. Follow instructions on the next page.

To change your password

  1. Login to Self Service
  2. Click on username in the top right-hand corner > Select Change Password

Personal Computers

Microsoft Office
Microsoft Office 365 is now available free for all current students, faculty, and staff at Hardin-Simmons University.

  1. Go to office.com and click on “Sign in” at the upper right-hand corner.
  2. Under the E-mail or phone field, type in your username followed by @hsutx.edu (i.e. jsmith@hsutx.edu). Do not use your e-mail address.
  3. In the password field, type in your HSU password.
  4. Click the “Install Office” button.
  5. Choose “Office365 apps”
  6. Follow the normal download procedures for the browser being used.

Discounted Software
ScholarBuys has a wide selection of discounted software available for current students, faculty, and staff. Windows 10 is also free for current students via ScholarBuys.

Printing from your own device (desktop, laptop, tablet, phone)

Wireless printing from your own device to a HSU network printer is available via HSUWireless and MyResNet wifi networks.   Printing is free to all HSU students and you will not be charged.  After an initial setup of the “HSU Mobile Print” queue is completed on your device, you will be able to send your print jobs to “HSU Mobile Print” where it is held until you release it from the printer using your own HSU credentials.  “HSU Mobile Print” release stations are located in the following locations around campus:

  • Library 1st floor (north end)
  • Anderson Hall
  • Behrens Hall
  • Ferguson Hall
  • Lange Hall
  • Nix Hall

While connected to HSUWireless or MyResNet wifi follow these steps:

  1. Setup your device (first time only) visit:  http://goprint.hsutx.edu
  2. Print from your device to the printer labeled “HSU Mobile Print”
  3. At the printer of your choice in the locations listed above, login with your HSU credentials/ID number and choose “Print Release”

Print jobs are held in the secure queue and can be released for up to 24 hours .  After 24 hours, if the job is not release, your print job will be deleted.

HSU Office Computers

Adobe applications are available for installation on campus computers upon request at no extra charge to the department. To be provisioned for Adobe apps, e-mail the Help Desk (helpdesk@hsutx.edu).  You can install additional Adobe apps from the Adobe Creative Cloud app on your PC.

Personal Computers

Microsoft Office
Microsoft Office 365 is now available free for all current students, faculty, and staff at Hardin-Simmons University.

  1. Go to office.com and click on “Sign in” at the upper right-hand corner.
  2. Under the E-mail or phone field, type in your usernamefollowed by @hsutx.edu (i.e. jsmith@hsutx.edu). Do not use your e-mail address.
  3. In the password field, type in your HSU password.
  4. Click the “Install Office” button.
  5. Choose “Office365 apps”
  6. Follow the normal download procedures for the browser being used.

Discounted Software
ScholarBuys has a wide selection of discounted software available for current students, faculty, and staff. Windows 10 is also free for current students via ScholarBuys.

Loaner Equipment

The Help Desk has a limited quantity of loaner equipment available for faculty and staff for short-term loan.

Loaner equipment options available are:

  • Laptops
  • Projectors
  • Presenters
  • Webcams

Working with Printers

Printing issues
Many PC and printing issues can be resolved by powering the PC and Printer off, waiting 10-15 seconds and then powering them back on.

Toner/ink
Toner/ink for all HSU printers is now being shipped to Technology Services to be delivered to your location.

If you have a locally attached printer, please **call Toner Tiger and request toner/ink when your printer indicates that you need to order.

For network printers, Toner Tiger should automatically ship toner/ink to Technology Services when the supply starts getting low. You can **call Toner Tiger if you do not receive the toner/ink before it is needed and they will ship it to you.

**Call Toner Tiger at 325-677-0775. They will ask you for the printer ID number from the Orange sticker that was previously affixed to the printer.

TonerTiger sticker imageThis is an example of what the stickers look like…

If your printer does not have one of these stickers on it, please email details about the printer (Location, Model etc.) to helpdesk@hsutx.edu.

Please watch for toner/ink deliveries from Technology Services and store them near the printer when they arrive.  The label on the toner/ink cartridge will show the Printer ID Number, Model and Location.

Empty toner cartridges can be shipped back to HP using the Return Shipping Label that comes in the box with the new toner cartridge. Look for the recycle packet that reads “HP Planet Partners”.

Empty ink cartridges can be placed in an approved recycling bin for ‘Plastics’.

Off-Campus Network Access (VPN)

VPN (Cisco AnyConnect) allows you to access network resources from off-campus.

You can email helpdesk@hsutx.edu if you would like to be provisioned for VPN.

Download Cisco AnyConnect: To check if Cisco AnyConnect is installed, use the Search at the bottom of the “Start” menu and search for Cisco AnyConnect.

If it is not installed, go to https://remotevpn.hsutx.edu and log in with your username and password. Cisco AnyConnect will download and install a VPN client after Java has been verified. You are now connected to HSU through VPN. Once installed, you can find Cisco AnyConnect in the system tray (by default, this is located at the bottom right corner of the screen).

If the automated download does not work, click on the “Windows Desktop” link to download an installer package. Then double-click on the downloaded file and follow the prompts to install Cisco AnyConnect.

Run Cisco AnyConnect from the Start Menu. A new icon will appear in the system tray (by default, this is located at the bottom right corner of the screen).

Under ‘Ready to connect’, type in remotevpn.hsutx.edu, click ‘Connect’ then enter your username and password. Click ‘Accept’ and you are now connected to HSU through VPN.

Access Request

New Student Worker / Graduate Assistant / Intern
If there is a new student worker, graduate assistant or intern, who requires access to the following services, please have a supervisor send an email to helpdesk@hsutx.edu and include the person’s username along with the service(s) they will need. These services include:

  • Skype for Business / phone access / Response Groups, if applicable
  • S: drive folders – Specify to which folders they will need access
  • Raiser’s Edge (RE)
  • Colleague
  • CBORD

New faculty, staff, and students cannot request access for themselves. All access requests need to be emailed by the Supervisor.

Discount Programs

Hardin-Simmons is dedicated to providing “State-of-the-Art” Technology for its students. HSU’s goal is to offer the “Latest & Greatest” technology with the most functionality, offering every tool necessary for all classes and projects.

A majority of the campus computer labs are the latest Windows builds. The Frost Art Center’s computer lab contains Apple’s iMac for the students to use.

Computer Lab Hours

Abilene Hall

The Gilman Lab is available for classes only. Scheduling is handled by the Department of Education. The Writing Center and Language Lab are available to students at the hours listed below.

Room 204
Haggerton Language Lab
24 computers, Lab Phone: x5763
Scheduling & questions contact: The Dept. of Foreign Languages
M: 4 p.m.-8 p.m.
T: 8 a.m.-9:15 a.m.; 4:30 p.m.-8 p.m.
W: 4 p.m.-6 p.m.
Th: 12 p.m.-3 p.m.; 4 p.m.-8 p.m.
F: 1:30 p.m.-3 p.m.
Room 310
Gilman Education Technology Lab
22 computers, Lab Phone: x1289
Scheduling & questions contact: The Dept. of Education
Reserved for Classes
Room 313
The Writing Center
6 computers, Lab Phone: x1483
M: 9 a.m.-12 p.m.; 1 p.m.-5 p.m.; 7 p.m.-9 p.m.
T: 2 p.m.-5 p.m.; 7 p.m.-9 p.m.
W: 1 p.m.-5 p.m.; 7 p.m.-9 p.m.
Th: 9 a.m.-12 p.m.; 2 p.m.-5 p.m.

Caldwell Music Hall

Lacewell Techonology Music Lab is reserved for use by students in the Music Department.

Room 208
Lacewell Technology Music Lab
11 computers
Scheduling & questions contact: School of Music
M: 4 p.m.-10 p.m.
T-W: 6 p.m.-10 p.m.
Th-F: 4 p.m.-7 p.m.

Frost Center for the Visual Arts

The Art Lab is powered by Apple iMacs and is reserved for students in the Art and Communication programs.

Room 216
Art Lab
16 iMacs, Lab Phone: x1514
Scheduling & questions contact: The Dept. of Art
M: 12:30 p.m.-2:20 p.m.; 5 p.m.-6 p.m.; 9 p.m.-12 a.m.
T/Th: 1:30 p.m.-4 p.m.; 9 p.m.-12 a.m.
W: 12:30 p.m.-2:20 p.m.; 5 p.m.-12 a.m.

Johnson Building

Johnson 104 is the primary open lab made available to all students. The additional labs located in the Johnson Building are reserved for instruction.

Room 104
Open Lab
28 computers, Lab Phone: x1522
Scheduling & questions contact: The Kelley College of Business
M-Th: 2:30 p.m.-12 a.m.
F: 12 p.m.-5 p.m.
Sun: 3 p.m.-12 a.m.
Room 105
Teaching Lab
33 computers, Lab Phone: x1174
Scheduling & questions contact: The Kelley College of Business
Reserved for classes. Available if JB104 is filled to capacity.
Room 202
Computer Science/Linux Lab
16 Computers
Scheduling & questions contact: The Kelley College of Business
Reserved for Computer Science Classes.
Third Floor
5 computers
Scheduling & questions contact the Kelley College of Business
Available any time the Johnson Building is open.

Logsdon School of Theology

There is a small lab available to students currently enrolled in the Department of Theology.

Room 136
4 computers
Scheduling & questions contact: Logsdon
M-F: 8 a.m.-5 p.m.

Moody Center

The basement lab is made available to all students anytime Moody Center is open. Please check with the facilities office (x1327)for extended hours and holiday hours.

2nd Floor Lobby
12 computers
When Moody Center is Open

Richardson Library

Computers are available any time the Library is open. Phone: (325) 670-1241. 40+ computers available on all floors(1, 2, and 3)

Summer: M-F: 8 a.m.-5 p.m.
Semester: M-Th: 7:30 a.m.-7 p.m.
F: 7:30 a.m.-5 p.m.
Sun: 3 p.m.-7 p.m.

Sid Richardson Science Center

Basement
8 computers, Lab Phone: x1556
Scheduling & questions contact: The Dept. of Math
M-F: 8 a.m.-5 p.m.
Room 222
12 computers, Lab Phone: x5862
Scheduling & questions contact: The Dept. of Geology and Environmental Sciences
M-F: 8 a.m.-5 p.m.