• Help Desk

    The HSU Help Desk is your primary contact for all technology related needs. We are open Monday through Friday. Hours: 8:00-12:00 and 1:00-5:00.

    • Walk-ins

      We are located in Sandefer Memorial Room 303 and we welcome walk-ins.

    • Call (325) 670-1288

      If support staff is unavailable, please leave a voicemail with as much detail as possible regarding your issue/technology need. This will automatically generate a request in the ticketing system.

    • E-mail

      By emailing the Help Desk at helpdesk@hsutx.edu from your HSU e-mail account, a request will be automatically generated in the ticketing system. When submitting a technology request / issue, please provide as much detail as possible. Include error messages (if applicable).

    • Self-service Kiosk

      There is a PC located in the Sandefer Memorial 3rd Floor Lobby that can be used to go through the Reset Password Process in HSU Central.

    • Personal Computers

      Needing help with a non-HSU owned Personal Computer?

      • We can help with virus/malware removal in most cases. Here is a list of some of the tools we use…  
      • For hardware issues we will refer you to …
        Apollo Computers – 4090 S. Danville Dr. – 325-672-6373

      We recommend that you verify that your PC has a current Antivirus application installed. Just look in the System Tray (small icons near the time display) for an Antivirus application. Open your antivirus and make sure it is current.

    • Setting up your HSU Email on a Cell Phone
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