• Help Desk

    The HSU Help Desk is your primary contact for all technology related needs. We are located in Sandefer Memorial Room 303 and welcome walk-ins. Hours: 8:00-12:00 and 1:00-5:00.

    Faculty / Staff Support Services

    The HSU Help Desk strives to resolve basic issues immediately and escalate more complex issues to the appropriate support staff as necessary. The Help Desk utilizes a ticketing system to ensure that your requests are logged and assigned to the appropriate support staff for timely resolution.

    Methods of Submitting Requests

    • helpdesk@hsutx.edu

      Emailing the Help Desk from your HSU mail account will automatically generate a request in the ticketing system.

    • 325-670-1288

      Speak directly to support staff. If support staff is unavailable, please leave a voicemail to automatically generate a request in the ticketing system.

    Student Support Services

    HSU Help Desk provides assistance to our students in the following areas:

    • Passwords for access to HSU resources such as labs, Blackboard, email, etc.
    • Accessing the HSU LAN and wireless network from your personal computer.
    • Virus remediation (free anti-virus software available).
    • Information on discounted software and hardware.

    Getting Help

    • Walk-ins

      Walk-ins are welcome at Sandefer Memorial Room 303.

    • 325-670-1288

      Speak directly to our support staff.

    • Self-service kiosk

      A kiosk is available outside of Sandefer Memorial Room 303. Bring your HSU ID card with you to retrieve your network username and password.

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