The policy of the Irvin School of Education at Hardin Simmons University, in conjunction with the Texas Education Agency, provides a student complaint process which includes maintaining a record of the formal written complaints received. The policy from TEA reads as follows:
TAC 228.70 :
(a) Purpose. Texas Education Agency (TEA) staff shall maintain a process through which a candidate or former candidate in an educator preparation program (EPP), an applicant for candidacy in an EPP, an employee or former employee of an EPP, a cooperating teacher, a mentor, or an administrator in a school district, charter school, or private school may submit, in accordance with subsection (c)(1) of this section, a complaint about an EPP for investigation and resolution.
The Irvin School of Education encourages the resolution of student complaints through timely communication as close as possible to the point of origin. Students having a complaint concerning courses and/or programs offered by the Educational Studies Department should direct their questions to the professor directly responsible for teaching the course or to the Department Chair if the concern is program related. For issues relating to a student protesting a grade, the university policy will be followed as outlined in the Hardin Simmons University Catalog. Other issues, such as matters of academic integrity, discrimination, harassment, and sexual misconduct will follow university policy as outlined in the HSU catalog.
The Irvin School of Education seeks to adequately address all student complaints in an acceptable manner that avoids a formal complaint process. Should this goal not be met, the following procedures will apply. When the concern relates to a course or the teacher preparation program, the student should complete the following procedures:
Anonymous or unsigned complaints will not be processed.
Irvin School of Education and Hardin Simmons University seek to adequately address all student complaints in an acceptable manner that avoids a formal grievance process. If the issue cannot be resolved internally through the Student Complaint process, a student may file a complaint with the the Texas Education Agency directly.
Contact TEA directly at:
TEA Complaints Management
1701 N. Congress Ave.
Austin, TX 78701-1494
Telephone: 512.463.3544 Fax: 512.475.3665
Formal Student Complaint Form
2200 Hickory, Abilene, TX, 79698
Operator: (325) 670-1000
Campus Police: (325) 670-1461