The HSU Help Desk is your primary contact for all technology related needs. We are open Monday through Friday. Hours: 8:00-12:00 and 1:00-5:00.
We are located in Sandefer Memorial Room 303 and we welcome walk-ins.
If support staff is unavailable, please leave a voicemail with as much detail as possible regarding your issue/technology need. This will automatically generate a request in the ticketing system.
By emailing the Help Desk at firstname.lastname@example.org from your HSU e-mail account, a request will be automatically generated in the ticketing system. When submitting a technology request / issue, please provide as much detail as possible. Include error messages (if applicable).
There is a PC located in the Sandefer Memorial 3rd Floor Lobby that can be used to go through the Reset Password Process in HSU Central.
Needing help with a non-HSU owned Personal Computer?
We recommend that you verify that your PC has a current Antivirus application installed. Just look in the System Tray (small icons near the time display) for an Antivirus application. Open your antivirus and make sure it is current.
Download the Email Settings for Phones pdf.
Faculty / Staff
2200 Hickory, Abilene, TX, 79698
Operator: (325) 670-1000
Campus Police: (325) 670-1461