Help Desk The HSU Help Desk is your primary contact for all technology related needs. We are located in Sandefer Memorial Room 303 and welcome walk-ins. Hours: 8:00-12:00 and 1:00-5:00. Faculty / Staff Support Services The HSU Help Desk strives to resolve basic issues immediately and escalate more complex issues to the appropriate support staff as necessary. The Help Desk utilizes a ticketing system to ensure that your requests are logged and assigned to the appropriate support staff for timely resolution. Methods of Submitting Requests firstname.lastname@example.org Emailing the Help Desk from your HSU mail account will automatically generate a request in the ticketing system. 325-670-1288 Speak directly to support staff. If support staff is unavailable, please leave a voicemail to automatically generate a request in the ticketing system. Student Support Services HSU Help Desk provides assistance to our students in the following areas: Passwords for access to HSU resources such as labs, Blackboard, email, etc. Accessing the HSU LAN and wireless network from your personal computer. Virus remediation (free anti-virus software available). Information on discounted software and hardware. Getting Help Walk-ins Walk-ins are welcome at Sandefer Memorial Room 303. 325-670-1288 Speak directly to our support staff. Self-service kiosk A kiosk is available outside of Sandefer Memorial Room 303. Bring your HSU ID card with you to retrieve your network username and password.