HSU Complaint Process
Grievance Policy for Students Protesting Grades
student who feels that the grading policy for a class has been unfairly
administered and the result is a course grade lower than that deserved has the
right to appeal the professor’s decision on the grade.
process is for appealing a course grade only; grades on individual projects or
tests are not in the
of this policy.
Grievance Policy Steps
grievance policy requires the following steps, each of which must be taken in
order. Failure to follow
procedure may obviate the appeal.
student discusses the matter with the professor. If possible, the matter is
dissatisfied with this discussion, the student voices the concern to the
department head in
a conference scheduled by the student. The department
head discusses the matter with the
professor. Another attempt is made to reconcile the
matter. If the professor is the
department head, the student skips Step #1.
- If no
resolution occurs at the department level, the student submits a formal,
to the dean of the area. The department head forwards a
recommendation on the matter to
the dean upon notification that the student has filed a
grievance. Included in the appeal
must be at least the following:
- Cover letter requesting reconsideration of the grade.
- Straightforward narrative (one to three pages in length)
detailing the circumstances
the contested grade with special emphasis given to reasons why the student
believes the grade is unwarranted.
- All graded projects in the classtests, essays,
that are in the student’s possession.
- The student’s personal record of attendance
in the class.
writing, the dean apprises the professor of the student’s grievance and gives a
summary of the points of concern.
professor submits a written response to the student’s protest, the student’s
projects in the professor’s possession, grades on all work done in the course,
the student’s attendance record in the class as recorded in the grade book, and
a copy of the class syllabus with the
contested policy clearly marked.
dean will meet with each party separately and may or may not schedule a joint
appointment with the two parties in order to attempt a
- If no
solution can be worked out by the dean, the matter goes to arbitration by a
appointed by the Committee on Committees for this
purpose. The dean submits to the
committee all materials involved up to this point and a
recommendation for a solution.
Membership of the Grievance Committee
committee includes three professors from different academic areas with one
specified to the chair
two senior students with grade point averages of at least 3.00. The chair of
the committee will
meetings and preside during deliberations. Neither the professor nor the
student will have counsel at the meetings.
Duties of the Grievance Committee
grievance committee will review the materials submitted by both the student and
the formal meeting and convene at a time convenient for all involved for the
purpose of hearing
two individuals present their cases. The committee will then convene in an
executive session to
a decision in the matter. The chair of the committee will inform in writing the
student, the faculty
and the vice president for academic affairs of the decision of the committee.
If a grade is to be
the vice president for academic affairs will see that the proper forms are
filled out in the Office
ruling of this committee is final.
Procedures for Handling Student Grievances
(other than grades) With Fellow Students, Faculty, or Staff
written grievance should be submitted to the Office of Student Development. The
dean of students or
official will discuss the grievance with the parties involved and bring
suggested resolutions to
person lodging the grievance.
satisfactory resolution of the issue be impossible at this level, the dean, in
conjunction with the vice president for student development, will appoint a committee
(which will include a student) to develop a recommendation for a solution.