Technology Services
Help Desk

The HSU Help Desk is your primary contact for all technology related needs. We are located in Sandefer Memorial Room 303 and welcome walk-ins. Hours: 8:00-12:00 and 1:00-5:00.

Faculty / Staff Support Services

The HSU Helpdesk strives to resolve basic issues immediately and escalate more complex issues to the appropriate support staff as necessary. The Help Desk utilizes a ticketing system to ensure that your requests are logged and assigned to the appropriate support staff for timely resolution.

Methods of Submitting Requests

helpdesk@hsutx.edu

Emailing the Help Desk from your HSU mail account will automatically generate a request in the ticketing system.

325-670-1288

Speak directly to support staff. If support staff is unavailable, please leave a voicemail to automatically generate a request in the ticketing system.

Student Support Services

HSU Help Desk provides assistance to our students in the following areas:

• Passwords for access to HSU resources such as labs, Blackboard, email, etc.
• Accessing the HSU LAN and wireless network from your personal computer.
• Virus remediation (free anti-virus software available).
• Information on discounted software and hardware.

Getting Help

Walk-ins

Walk-ins are welcome at Sandefer Memorial Room 303.

325-670-1288

Speak directly to our support staff.

Self-service kiosk

A kiosk is available outside of Sandefer Memorial Room 303. Bring your HSU ID card with you to retrieve your network username and password.